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Terms & Conditions of Sale

(Hashtag Xccessories)

1. General

These Terms & Conditions govern all sales made by Hashtag Xccessories (“we”, “our”, “us”) to the customer (“you”, “your”). By placing an order, you agree to be bound by these terms.

2. Products & Orders

  • All products listed are subject to availability.

  • Product descriptions and images are for reference only; minor variations may occur.

  • We reserve the right to refuse or cancel any order if fraud, error, or stock issues are suspected.

3. Pricing & Payment

  • Prices are displayed in INR and include applicable taxes unless stated otherwise.

  • Full payment must be made before dispatch.

  • We accept UPI, bank transfer, credit/debit cards, and wallet payments (as applicable).

4. Shipping & Delivery

  • Delivery timelines vary by location; delays due to courier or unforeseen circumstances are not our liability.

  • Shipping charges, if applicable, will be displayed at checkout.

  • Risk of loss or damage passes to you once the product is handed over to the courier.

5. Returns & Exchanges

Returns are accepted only damage product or wrong product deliver ,unsed products in original packaging.

Unboxing Video Requirement: Customers must record a clear unboxing video from start to end (before opening the package) at the time of receiving the order. This video is mandatory for processing any return, exchange, or damage-related claim.

Without the unboxing video, claims for missing, damaged, or incorrect items will not be accepted.

Certain items are non-returnable due to hygiene/special conditions:

  • Ear accessories

  • Customized or personalized items

  • Sale/clearance items

Refunds, if applicable, will be processed to your original payment method within 7–10 working days after inspection and approval of the returned product.

6. Warranty & Liability

  • We provide warranty only if explicitly mentioned on the product listing.

  • We are not liable for normal wear & tear, misuse, or damages caused by customer handling.

  • To the maximum extent permitted by law, our liability is limited to the price paid for the product.

7. Customer Obligations

  • You agree to provide accurate contact and delivery details.

  • You are responsible for receiving the product at the delivery address provided.

8. Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in [mumbai], India.

9. Contact Us

For queries, returns, or complaints, contact: